FAQ

FAQ

Frequently asked questions and answers

No, it’s not. In all our cottages we do not provide towels free of charge. However, you have the option to add towels for an extra charge when booking.

Yes. We prepare all the beds in our cottages for you. So you don’t have to bring bedding for pillows or blankets. Also, no room must be specified, as we prepare all the bedrooms for you, so that you can make the selection yourself.

Vacation home Rubin:
No. There is no washing machine or tumble dryer available in this holiday home. But there is a laundromat in the neighboring community which is open daily.

Vacation home Smaragd:
Yes. A washing machine and tumble dryer are available. You have to take the detergent yourself.

In all our holiday homes, check-in takes place at 14:00 at the earliest. The key collection takes place directly at the respective holiday home. We kindly ask for a short information about when you will arrive. Check-out must be made by 9:00 a. m. at the latest. We start cleaning on time at 9:00 a. m. and ask you to leave the holiday home by then.

You will receive your deposit back by bank transfer and will not be handed over to you in cash. As soon as you leave and we start cleaning, the house will be checked for damage and theft. If nothing is found, the deposit will be refunded the following week. If something is found, however, we keep it with a photo or a description of the item and withdraw it from the deposit or keep the complete deposit. However, if the damage or theft exceeds the deposit by far, we must report this.

No, it’s not. All charges are included in the booking amount and no additional charges will be charged on your arrival if you book using our booking form. Should you use another portal (Airbnb, bookingg. com etc. ) booking, deposit & tourist tax can still be charged on site. In the offer or the booking confirmation you receive from us, all cost centers (night stay, tourist tax, final cleaning, deposit) are listed, which make up the booking amount.

Vacation home Rubin:
Yes. This holiday home has a ski storage room with a boot dryer. There is a cloakroom with benches and hooks for hanging your ski clothing. The ski storage will be set up in autumn 2020, which is why no photos are yet available on the website.

Vacation home Smaragd:
No. There is no ski storage room or boot dryer in this holiday home. Since the gondola lift and the ski rental in it are only a few minutes walk away, there was no reason to do so.

No. All our cottages are only available to our guests who have booked it for the respective period. The complete property including garden can be used by you.

Yes. In all our cottages, a stone grill is available in the garden. Grill tools as well as grill charcoal are at your disposal and you can use them as needed.

Vacation home Rubin:
There are several options available in this holiday home. In addition to a fully automatic coffee machine that operates with whole beans, you can also use a coffee filter machine or an espresso machine “Moka Express. ” For grinding whole beans there is an electric coffee grinder in the kitchen.

Vacation home Smaragd:
Only one coffee filter machine is currently available in this holiday home. An expansion of the range is planned for the winter of 2020/21.

Vacation home Rubin:
Yes. There is a swimming pool in the garden of this holiday home. The pool is a standing pool with a steel frame and a filter system. The dimensions (LxWxH) of the pool are 5. 5m x 2. 7m x 1. 3m.

Vacation home Smaragd:
No. There is currently no pool available for this holiday home.

Yes. In all our cottages there is a garage for parking a vehicle. Each garage is closed by an electric garage door. The height of the garage is designed for normal cars and is not suitable for cars with roof or minibuses.

Yes. In all our cottages there is a cot with a mattress and a highchair. If you need it, please send us a short message so that we can prepare it for you.

Vacation home Rubin:
It runs directly in front of the house, which means a Ski ON & OFF for you. From the cottage you can go directly into the ski slope, which leads you to the gondola lift and when you go down the ski run you get back directly to the cottage.

Vacation home Smaragd:
From the house you need only a few minutes walk to get to the gondola. You can reach the valley station either via the ski run or via the gondola lift itself.

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